Returns Policy
Please note we do not allow returns on our clearance items unless the product is faulty.
Please note that we are unable to process a refund or replacement unless we have the item back with us. In the event that the item is so damaged that it cannot be returned to us, this will be decided for on a case-by-case basis.
Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened with seals, packaging and shrink-wrap intact and we will issue a full refund or credit note to the value of the item.
When returning an item, for your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the cost of returning the goods to us unless the wrong product was delivered, or the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice.
Any post & packing charges by Hair & Beauty Hub will not be refunded if goods are returned to us by the customer or by any of our courier services (after several attempts without success) unless the wrong product was delivered, or the item is faulty.
Please note we can only accept the return of opened items if they are faulty.
Prices and manufacturers' specifications are subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract.
Claims for damaged goods must be notified within 24 hours of receipt, please inspect goods immediately. If packaging is visibly damaged the parcel should be refused as we reserve the right to deny liability. For suitability of goods please contact the manufacturer.
Orders delivered may be subject to a delivery charge, please see Delivery Policy.
Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.
Non-standard items such as specific salon furniture colours, sizes etc cannot be cancelled unless we are informed within 5 working days after the order is placed.
Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:
Furniture & equipment orders that are cancelled more than 5 working days after being placed, you will be charged 20% of the value of the goods as well as the delivery charge.
All orders placed by you will be treated as a contract to purchase the goods or services from Hair & Beauty Hub Limited and we have the right to reject such contracts at any time. Any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we despatch the goods to you or commence the services, whichever is the later. Orders are subject to acceptance and availability. If there is a problem with your order you may be refunded.
Due to strict hygiene regulations Hair & Beauty Hub Limited cannot accept the return of scissors and razors unless faulty.
Clippers and trimmers can only be returned if unused and in the same condition item was sent unless faulty. Clipper, trimmer, and shaver blades, leads and chargers are classed as perishable and are not covered under warranty. Warranty may be voided if proper care has not been taken of clippers, trimmers and shavers and returns are subject to testing.
All items are guaranteed according to the manufacturer's warranty.
Your statutory rights are not affected.
Please note that we are unable to process a refund or replacement unless we have the item back with us. In the event that the item is so damaged that it cannot be returned to us, this will be decided for on a case-by-case basis.
Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened with seals, packaging and shrink-wrap intact and we will issue a full refund or credit note to the value of the item.
When returning an item, for your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the cost of returning the goods to us unless the wrong product was delivered, or the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice.
Any post & packing charges by Hair & Beauty Hub will not be refunded if goods are returned to us by the customer or by any of our courier services (after several attempts without success) unless the wrong product was delivered, or the item is faulty.
Please note we can only accept the return of opened items if they are faulty.
Prices and manufacturers' specifications are subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract.
Claims for damaged goods must be notified within 24 hours of receipt, please inspect goods immediately. If packaging is visibly damaged the parcel should be refused as we reserve the right to deny liability. For suitability of goods please contact the manufacturer.
Orders delivered may be subject to a delivery charge, please see Delivery Policy.
Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.
Non-standard items such as specific salon furniture colours, sizes etc cannot be cancelled unless we are informed within 5 working days after the order is placed.
Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:
Furniture & equipment orders that are cancelled more than 5 working days after being placed, you will be charged 20% of the value of the goods as well as the delivery charge.
All orders placed by you will be treated as a contract to purchase the goods or services from Hair & Beauty Hub Limited and we have the right to reject such contracts at any time. Any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we despatch the goods to you or commence the services, whichever is the later. Orders are subject to acceptance and availability. If there is a problem with your order you may be refunded.
Due to strict hygiene regulations Hair & Beauty Hub Limited cannot accept the return of scissors and razors unless faulty.
Clippers and trimmers can only be returned if unused and in the same condition item was sent unless faulty. Clipper, trimmer, and shaver blades, leads and chargers are classed as perishable and are not covered under warranty. Warranty may be voided if proper care has not been taken of clippers, trimmers and shavers and returns are subject to testing.
All items are guaranteed according to the manufacturer's warranty.
Your statutory rights are not affected.